How is RPA Changing the Face of BPO Industry?

RPA in BPO Industry

There’s a new kid on the block and it is named Robotic Process Automation. After the success of RPA in a variety of sectors and industries, businesses globally are rushing to embrace it. And one among these is the BPO industry. BPOs today understand that their world is changing. BPOs amongst many others are exploring alternatives to labor arbitrage. It blends well with their business model and complements their core competencies.

RPA is itself a type of outsourcing where instead of assigning work to a human being you are outsourcing the same to a software robot. RPA also threatens existing BPO relationships because of its efficiency and increased usability.

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How Can RPA Address the Challenges Faced By Customer Support Representatives

Robotic Process Automation (RPA) is a digital transformation technology that is transforming the way businesses conduct their operations. After the massive success the technology has brought to organizations across various sectors and industries, businesses are now exploring how this technology could help assist customer support representatives.

A popular adage says ‘Customer is King.’ Customers are seeking quick fix solutions round the clock to the problems that they encounter on a daily basis. Whether it is reporting a technical issue with a purchased product that is troubling them or requesting changes in their orders; customer support representatives have to be on their toes to solve the problems of their clients.

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Why RPA is The Future of Shared Services

 

Robotic Process Automation is creating ripples across industries due to its runaway success in various sectors. Among the next generation technologies like machine learning, artificial intelligence and Robotic Process Automation, RPA is the one that organizations are heavily shifting towards because of its promised benefits such has high RoI, short payback period and improved overall performance while reducing the cost.

The benefits that RPA have brought to businesses that have chosen to adopt it has made heads turn and top managements of many other businesses have been forced to take notice. It has been becoming quite apparent for a while now that businesses have two clear choices: to adopt RPA and march ahead of their rivals or be rigid and fall behind their competitors. There is a lot at stake which requires careful planning and decision making.

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