RPA meets Energy and Utilities
Energy and utilities is a customer-centric industry, as every individual is dependent on these services for their daily needs. Considering the high number of transactions that take place every day, the probability of human error also increases, which is why Robotic Process Automation (RPA) becomes necessary to help the companies to manage the transactions efficiently and to enhance the customer experience – an often-ignored aspect of the industry.
RPA helps in automating processes requiring less turnaround time (TAT), have high-volume transactions, or have a repeatable process that is workflow dependent. Some of these processes include – Payroll, human resource, and IT backup operations.
Benefits of using RPA in the Energy and Utilities industry
- Saves cost by performing activities of several FTEs
- Minimizes errors and improves the turnaround time in resolving customer issues
- Helps in scaling up quickly during disasters and crisis
- Adapts quickly to constant policy changes in the industry